We want your experience with Vergeglean to be straightforward from start to finish. If something isn’t quite right, here’s how to proceed, step by step.

Before Your Order Ships

Changed your mind? You can cancel your order for a full refund as long as it hasn’t entered the shipping or production phase yet. Once the package is on its way, cancellation is no longer possible, so it’s best to act quickly if you’re having second thoughts.

Receiving Your Order

You have a 14-day window from the moment your product arrives to decide if it’s the right fit. If you’re not satisfied, you can start the return process during this period.

Preparing Your Return

Before you send anything back, make sure the item meets these requirements:

• The product is unused and in the exact condition you received it.
• It’s packed in its original packaging.
• You have your receipt or another proof of purchase handy.

Please don’t return the item to the manufacturer. Instead, reach out to our Customer service team at support@vergeglean.com to get the correct return address. We’ll also confirm the shipping cost details: you’ll only be charged for shipping once at most, and that includes the return trip. There are no restocking fees to worry about.

What Happens After We Receive Your Package

Once your return arrives, we’ll inspect it and send you an email to confirm we’ve got it. That message will also let you know whether your refund has been approved or declined. If it’s approved, the refund goes back to your original payment method—credit card or otherwise—within a certain amount of days.

Checking on Your Refund

If you’ve been notified that your refund is on the way but you don’t see it yet, here’s a quick checklist to run through:

• Double-check your bank account.
• Contact your credit card company—posting times can vary.
• Reach out to your bank, as they may have their own processing window.

If you’ve done all that and the money still hasn’t appeared, we’re here to help. Send us a note at support@vergeglean.com and we’ll look into it for you.